Who makes my Cobra9s? All orthotics are hand crafted by us. Click here to find out more about the team.
Will there be a wearing in period? This depends on the individual. Most will be able to wear the Cobra9’s immediately. In rare cases the orthotics may feel unusual and you may need to a wear them for short rides initially.
Will I be able to claim some of the cost of the Cobra9s through my private health insurance? This depends on your insurer and the level of your coverage. Cobra9s are prescription orthotics and private health insurance rebates may apply. Check with your health insurer for more details.
How long will I have to wait for my Cobra9s to arrive after casting? Within 10 working days, subject to payment of invoice and postage delays.
Do you only hold casting sessions in locations listed on the order now page? We will consider holding casting sessions in other centres based on demand. If your local cycling crew is interested, drop us an email. We are in the process of increasing our network of trained providers to covers a larger area.
Is it cheaper if I order more than one pair for myself or a replacement pair? Second sets of Cobra9 Pro’s may be fund only if you have eligible private health insurance and the rebate covers the reduced fee (conditions apply).
Do I need to be re-cast if I want another set of Cobra9s? No. We will store your moulds for future use.
Do I need to be re-cast if my foot shape has changed due to injury or other circumstance? Yes.
Am I able to buy Cobra9s through my local podiatrist or physiotherapist? Yes. We have selected trained practitioners operating in most states. See our order now page for more details.
What do I do if I need after sales assistance? Email us with your query and we will be in touch.